When setting up the billing accounts for your clients, you might need to set Return Labels for them. 

This setup applies to that specific billing account and client, so if other clients need the same setup for those billing accounts, you will have to set them up for each case.


NOTE: The last steps of this guide will vary depending on the Carrier.  


NOTE: DHL Global Mail (V2 and V4) does not support return labels.  


WARNING: This feature is for scenarios when you will print a return label for EVERY shipment processed. If you need to print return labels on demand for specific orders:
- Set up an alternate billing account for your current carrier as described here depending on the carrier: 11 - How to add and set up a Billing Account [Guides List], overriding the ship-from address Change the Ship From address with "Override sender address" [Step-by-Step guide]
- Create a manual shipment for that specific order as indicated here: 16 - How to create a manual order - [Step-by-step guide] or through a separate import from the WMS.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer: 



To do so:

  1. Access Clients under the Maintenance dropdown


  2. Click on the Client for which you wish to set up the return labels
     
  3. Edit the Billing Account (Carrier) to which you wish to set up the return labels



  4. Select the Carrier Options tab
     
  5. Check the Return Labels checkbox (if not supported by the carrier it won't be shown)


  6. (Required and different for some carriers) Fill up the additional fields required by the carrier


  7. Press Save to commit the changes