How to substitute the missing Ship-to Phone [Step-by-Step guide]

Modified on Fri, 26 Jun 2020 at 05:06 PM

When processing orders, you might have cases where they don't have a Ship-to phone, and that information is required by the Carrier, resulting in a processing failure.


The following solution details how to set up the Substitute missing ship-to phone feature to 
fill th gap automatically.


NOTE: This feature is not available for all Carriers.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:




To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error


  4. Select the Carrier Options tab

  5. Check the Substitute missing ship-to phone checkbox and enter the Phone number you will use as a filler

  6. Press Save to apply the changes


If the rest of the order information is correct, you will be able to Process or Process and Print.

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