How to set up a Synapse Fulfillment Channel [Step-by-step guide]

Modified on Thu, 16 May 2024 at 04:24 PM

To connect Synapse, you will have to, first, create a Fulfillment Channel connection, and then, set up the connection parameters.

Once the connection has been established between the system and techOMS, you will be able to push Sales Orders, pull inventory levels and shipments, send and get receipts, get stock updates and synchronize inventory.

The process consists in two phases:

1) Create the channel

2) Configure additional parameters

NOTE: Make sure that you are operating at the right Vendor/Warehouse beforehand.


To create a Fulfillment Channel you will have to follow the instructions in How to set up Warehouses and Fulfillment Channels for an Account [Step-by-step guide]

Once you have added it, proceed to the following section.


To configure additional parameters:

1) Click on the created channel's name in the list

2) Add/Change/Set parameters according to each section as required (click to enhance):


A) VIEW SELECTION, allows to change the different view modes:

  • Main Settings (default): Allows to review and set the basic connection settings
  • Advanced Settings: Allows to define settings as detailed in How to manage Fulfillment Channels Advanced settings [Step-by-Step guide] including:
    • Backorder behavior
      • Backorder Mode and Allow Backorder Partial:
        • Manage in TechOMS and Allow Partial uncheckedtechOMS will check stock availability and

          if the goods are enough, it will send the full shipment to the WMS; if the goods are NOT enough, it will NOT send any shipment(s) to WMS

        • Manage in TechOMS and Allow Partial checked: techOMS will check stock availability and if the goods are enough, it will send the full shipment to the WMS; if the goods are NOT enough, then techOMS it will send the PARTIAL shipment to the WMS
        • Manage in Fulfillment Channel: techOMS will NOT check stock availability and will always send the FULL shipment to the WMS
    • Supress PII
    • Reference templates
    • Units of Measurement
    • API Validation Rules
    • Inventory Classification and Status to include (can select multiple pairs - class+status, class 2+status 2) to select and define class and status combinations as needed

B) GENERAL, displays and/or allows to edit:

  • Application: Connection type
  • Connection name: Display name for the connection, can be edited if required for more convenient identification if there are many

C) SYNC ACTIONS, displays information about the synchronization actions and last activity, as well as allowing manual logging

D) QUICK ACTIONS, allows to perform additional/quick actions:

  • Sync: Allows to manually synchronize different elements between both systems
    • Import Products from channel
    • Export Products to channel
    • Receive Inventory Levels from channel
    • Receive Shipments from channel
    • Receive Receipts from channel
  • Save: Saves and commits changes
  • Delete: Deletes the channel connection

NOTE: If you wish to set up automations for the channel, follow the steps here: How to configure Recurring Jobs for Sales/Fulfillment channel Automation [Step-by-step guide]

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