Sales Order is not updated in techOMS [Solution]

Modified on Fri, 24 Nov, 2023 at 9:16 AM

It is possible that an order created in a Sales Channel, cannot be found in techOMS.

For example, order#1602 was created in Shopify, but when searching in TechOMS, it cannot be found.

To solve the issue, you will have to: 

1. Click Channels under Sales Channels

2. Click the Channel name related to the case to access it

3. In the Main Settings section, set the Last Sync Date a day prior to when the the order was created

4. Press Save

5. Use the Sync button and select Receive orders from channel to synchronize orders from the channel


NOTE: As a result of the Sync, some orders will have an "Already Existing" status, which you can ignore since they won't be affected by the new synchronization 

After doing so, you can verify if the Sales Order did effectively update following the steps here: How to find/filter Sales Orders [Step-by-Step Guide]

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