Introducing Insights: Unlock Your Data with Dashboards in techSHIP 2025 [Guide]

techSHIP 2025 introduces interactive dashboards in the new Insights section, offering powerful tools for shipment tracking, performance monitoring, and cost analysis. These dashboards help visualize key metrics across carriers, services, and destinations—enabling data-driven decision-making and supporting business intelligence initiatives.

They include on-the-fly filters that let you drill into data by parameters such as portal, client, carrier, service, and more.

NOTE: This feature requires a subscription higher than Standard, and Portal or Carrier Administrator permissions.

All screenshots in this article are for illustrative purposes only. 

This article is divided into the following sections:

1. Accessing a Dashboard
2. Filtering Data
3. Viewing Details
4. Available Dashboards
   1. Shipment Profile
   2. Shipment Dashboard

I. ACCESSING A DASHBOARD

To access a dashboard:

1. Click Insights in the left menu to expand the category.

2. Click the desired dashboard name.

NOTE: The Shipment Profile dashboard is displayed by default upon login.

II. FILTERING DATA

Dashboards are dynamic, meaning the displayed data can be filtered on-the-fly to drill down into specific details.

NOTE: Depending on the amount of data, applying some filters may take a few moments to process. In this article, charts, maps, tables, and tiles are collectively referred to as datasets.

 
There are two ways to filter data on a dashboard:

A. Using embedded filters: Use the dropdowns, calendars, and other controls embedded in the dashboard to refine the displayed data.

NOTE: Available embedded filters vary by dashboard.

 
B. By clicking on a data representation: Click a country on the map or a bar in a chart to add that data subset to the filters already applied across all applicable datasets in the dashboard.

For example, clicking the Canada Post bar in the Packages by Carrier chart will update all datasets in the dashboard to display data related to Canada Post.

To remove an embedded or chart-triggered filter, click the corresponding filter icon with a strikethrough.

To view details of applied filters within a dataset, hover over the filter icon.

III. VIEWING DETAILS

When detailed information is available for a dataset, an expand icon appears when hovering over it. Click the icon to open a pop-up dialog with more details.

NOTE: Applied filters remain active in the details view.

You can switch between graphical and table views by clicking the table icon.

IV. AVAILABLE DASHBOARDS

Two dashboards are available, each focused on a different dimension of shipment analysis:

NOTE: Tracking metrics—such as tracking status, in-transit time, or delivery performance—are only available with an active techTRACK subscription.

i. Shipment Profile

This dashboard focuses on cost analysis and financial insights related to shipments. It helps users understand total spending and how those costs are distributed across clients, carriers, services, and destinations.

Use this dashboard for strategic planning and cost optimization by:

• Identifying cost patterns
• Supporting carrier contract negotiations
• Analyzing logistics profitability

Key components:

A. Embedded Filters: Filter by Portal, Client, Carrier, Service, Date Range, or any combination.

B. Summary: Displays total packages, paid packages, total cost, and average cost per package.

C. Packages Breakdown: Charts showing package distribution by geography, carrier, carrier account, service, freight terms, markup, and weight breaks.

D. Costs by Carrier: Dedicated chart comparing shipment costs across carriers.

E. Package Details: Table with per-package billing and shipping information.

ii. Shipment Dashboard

This dashboard focuses on operational status and delivery performance. It provides a real-time view of shipment activity, delivery outcomes, and exceptions across clients and services.

Use this dashboard for daily monitoring and logistics troubleshooting by:

• Identifying delayed or returned packages

• Analyzing performance by carrier or client

• Acting on delivery trends

Key components:

A. Embedded Filters: Filter by Portal, Client, Carrier, Service, Date Range, or a combination.

B. Summary: Totals for labels generated, on-time deliveries, and exceptions.

C. Shipment Metrics: Content organized into the following tabs:

• Packages Distribution Profile: Visualizations of shipment distribution by client, carrier, service, with in transit activity, and country/state/province data.
   
  NOTE: This tab's content is already illustrated in the previous screenshot.

   

• Packages Delivery Performance: Charts with on-time delivery, on-time induction, delays, returns, segmented by client. Tracking metrics summary is also provided.
  
  
  

D. Package details: Table showing tracking number, creation date, delivery dates, and last event.