How to Get Proof of Delivery [Step-by-Step guide]

Once the Ship Status is Completed, you can download the Proof of Delivery (PoD) files provided by the carrier and use them for your own records.

NOTE: This feature is available when using the specific PoD value-added services offered by Canada Post, FedEx, and UPS only.

To get the PoD files:

1. Open the tracking details.

2. Press Get proof of delivery at the bottom of the page.

3. Enter the destination (ship-to) postal code.

4. Press Verify.

NOTE: If an error message appears stating:

• "Pod is not found": ensure that the used carrier service provides PoD. If so and the error persists, the PoD might still be available on the carrier's website.
• "The destination postal code is incorrect": verify the entered destination postal code.

5. Press Download for the desired documents.

6. Select the file destination and Save.