How to review the Sales Orders Log [Step-by-Step Guide]

Modified on Tue, 5 Dec, 2023 at 1:50 PM

When you manage Sales Orders you might need to check the Logs to find a specific issues or systems actions and messages.

NOTE: Make sure that you are operating at the right Vendor/Warehouse beforehand.

To review the Log you will have to:

1. Click Logs under Sales

2. Filter information by any of the possible ways

  • Quick Search: Enter the value you are searching for in the search bar, which will look up for all the orders that match it; as you enter the value, it will gradually narrow down the results to a unique order if you specify a full sale order number
  • Advanced Search: Click in the Filter icon by the Search Bar to deploy the advanced fields and complete them accordingly

Select and/or combine the filters according to your needs and Apply.

3) Click in the log entry Message Text field to review the details

4) Look for keywords that might be related to the case you're trying to check, for example reference names (e.g. Sales Order), data or actions (e.g. Ship, Address), etc.

Each log entry will include the reference, date, type, start, end and duration.

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