How to View Tracking Details [Step-by-Step guide]

Viewing tracking details allows you to monitor the location of goods, enhance customer satisfaction, resolve shipment issues, and ensure regulatory compliance.

This guide covers the three methods to locate and view shipment details in techTRACK.

This article is divided into the following sections:

1. Locating the Tracking record
   1. Using the Header Search Bar
   2. Using the Homepage Search Bar
   3. Using the Tracking List
2. Viewing the Results

I. LOCATING THE TRACKING RECORD

i. Using the Header Search Bar

If you already have the specific tracking number, this is the fastest method: 

1. Enter the tracking number in the header search bar.

2. Click the search icon or press enter.

ii. Using the Homepage Search Bar

Alternatively, you can use the main search field on the techTRACK homepage:

1. Click Home from left menu. 

2. Enter the tracking number in the search bar.

3. Click the search icon or press enter.

iii. Using the Tracking List

If you do not have the tracking number handy, you can find the shipment manually in the Trackings list.:

1. Click Trackings from the left menu under the Track section. 

2. Find the desired shipment. 

3. Click the tracking number.

II. VIEWING THE RESULTS

Once you select a shipment, the system displays the full tracking details, including status, history, and timestamps. 

NOTE: The Created on date field is only visible to users who are currently logged in to techTRACK. If you share this tracking link with a user who is not logged in (guest), this specific field will be hidden.