A tracking synchronization error occurs when techTRACK is unable to correctly monitor or record a shipment’s status. For each tracking record, you can review its latest monitoring result, including any exception (error) details if present. This information helps you diagnose and troubleshoot issues.
NOTE: Access to this section requires specific user permissions. To verify your permissions, see: techTRACK User Permissions Structure [Information].
To view last tracking synchronization error details:
1. Open the tracking details for the desired shipment.
NOTE: For instructions on how to open the tracking details page, see: How to View Tracking Details [Step-by-Step guide].2. Review the last monitoring status information:
- Monitoring Enabled: Indicates whether the monitoring process is currently tracking the shipment.
- Last Monitoring Status: Indicates the result of the last execution of the tracking monitor.
- Last Monitoring Date: Indicates when the last tracking monitor execution occurred.
- Next Monitoring Date: Indicates when the tracking monitor is scheduled for execution.
- Last Monitoring Exception: Displays the last tracking monitor execution error details, if any.
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