When shipping orders you might need to notify the recipient via e-mail that the order has been shipped.

This requires that:

a) The orders have a valid e-mail when entered into the system to which the notification will be sent to

b) The e-mail notification option is checked for the Billing Account processing the order


NOTE: Not every carrier supports this feature. 


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:



To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client for which you wish to set up the e-mail notifications

  3. Edit the Billing Account related to the case



  4. Select the Carrier Options tab

  5. Enable Notify Recipient by Email by clicking on the checkbox

  6. Press Save to apply the changes